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FAQ

  • What size should I wear?
  • How should I wash and care for my socks?
    Use cold machine wash with mild detergent, about 30 degrees Celsius. Avoid using bleach or strong chemicals. Try not to dry in the dryer; hang them to dry instead. Do not dry clean or iron. Keep your toenails neat to prevent holes.
  • How long does delivery take?
    For standard shipping, it will approximately take 3-8 business days. For urgent deliveries, we can arrange express shipping which will take 1-2 business days. For express deliveries, please contact info@kozzysox.com for faster handling.
  • What should I do if I receive a faulty item?
    We strive to supply the best quality products. All products are thoroughly examined during production and before shipping. If you come across a faulty item, follow these steps: 1. Take a photo of the faulty product and attach it to an email with a description to info@kozzysox.com. 2. We will review your claim. 3. The item must NOT have been worn or used under any circumstances.
  • What should I do if my order is missing a product?
    We ensure that orders are sent out without any missing products; our handling team triple-checks each order. When you receive your parcel(s), ensure that the packaging is attached firmly and not damaged or opened. If the packaging is damaged, please contact the transport company as soon as possible before contacting us. If the packaging is firmly sealed and there is still a missing item, please contact info@kozzysox.com with the invoice attached, and we will investigate the matter.
  • What materials are used in your products?
    Most of our products are manufactured using only the best quality cotton and spandex from Korea. Cotton for comfort and absorbency, spandex for perfect fit and durability. No other materials than cotton and spandex are included.
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